Kingston Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Kingston Cleaner provides cleaning services to residential and commercial customers within its service area in the United Kingdom. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, or organisation engaging Kingston Cleaner to provide services.

Company means Kingston Cleaner, the cleaning services provider.

Services means any cleaning or related services supplied by the Company to the Client, whether one-off or on a recurring basis.

Operative means any cleaner, contractor, or representative appointed by the Company to carry out the Services.

Premises means the property or properties where the Services are to be carried out.

2. Scope of Services

The Company provides domestic and commercial cleaning services within its defined service area. The exact scope of the Services will be agreed at the time of booking and may include regular cleaning, deep cleaning, end-of-tenancy cleaning, office cleaning, and other related tasks.

Any description of the Services on the Company's marketing materials is for guidance only. The detailed tasks to be completed, frequency of visits, and specific requirements will be confirmed in a booking confirmation issued by the Company.

3. Booking Process

3.1 Bookings can be made through the Company's designated booking channels as communicated on its website or other official materials. The Client must provide accurate and complete information about the Premises and the required Services.

3.2 All bookings are subject to acceptance by the Company. The Company reserves the right to decline or amend a booking where it reasonably considers that the Services requested are unsafe, unsuitable, or outside its standard scope of work.

3.3 A booking will be considered confirmed once the Company has issued a booking confirmation. The booking confirmation will specify the date, time window, type of service, duration, and, where applicable, the recurring schedule.

3.4 The Client must inform the Company of any special requirements, access instructions, parking restrictions, security arrangements, or other material information prior to the first visit. Failure to do so may result in additional charges or incomplete Services.

4. Access to the Premises

4.1 The Client is responsible for ensuring that the Operatives have safe and reasonable access to the Premises at the agreed time. This includes arranging keys, access codes, entry via reception, and any parking or loading permissions required.

4.2 If the Operatives are unable to gain access to the Premises at the agreed time, the visit may be treated as a late cancellation by the Client, and a call-out or cancellation fee may apply as set out in these Terms and Conditions.

4.3 Where keys are provided to the Company, they will be securely stored and used solely for the purpose of delivering the Services. The Client must not share alarm codes or key arrangements with any individual claiming to be an Operative unless that visit has been scheduled by the Company.

5. Client Obligations

5.1 The Client agrees to provide a safe working environment for the Operatives, including adequate lighting, ventilation, and access to running water and electricity where reasonably required for the Services.

5.2 The Client must inform the Company of any health and safety risks at the Premises, including but not limited to hazardous materials, structural issues, loose fixtures, or aggressive animals.

5.3 The Client must ensure that any fragile, valuable, or irreplaceable items are stored safely away from the areas in which the Operatives will be working. The Company will not be liable for damage to items that the Client has failed to secure or declare as delicate.

6. Pricing and Payments

6.1 The price for the Services will be provided to the Client in advance, either as an hourly rate, a fixed fee, or a recurring service fee. All prices are quoted in pounds sterling and are inclusive or exclusive of VAT as specified at the time of booking.

6.2 The Company reserves the right to revise its prices from time to time. For ongoing or recurring services, any price changes will be notified to the Client in advance and will take effect from the next billing cycle or scheduled visit.

6.3 Payment is due in accordance with the payment terms communicated at the time of booking. This may include payment in advance, payment on the day of service, or payment on invoice within a specified number of days.

6.4 The Company may accept various payment methods such as bank transfer, card payment, or other electronic methods, as communicated to the Client. Cash payments, where accepted, must be made directly to the Company or in accordance with its instructions and not to individual Operatives.

6.5 If payment is not received by the due date, the Company reserves the right to suspend further Services and to charge interest on overdue amounts at the statutory rate permitted under UK law until payment is made in full.

7. Cancellations and Amendments

7.1 The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company. Unless otherwise specified in writing, the minimum notice period is 48 hours before the scheduled start time.

7.2 If the Client cancels or reschedules within the minimum notice period, the Company reserves the right to charge a cancellation fee up to the full amount of the booking to cover administrative and operative allocation costs.

7.3 If the Operatives attend the Premises but are unable to gain access, or if the Client fails to provide necessary instructions or access equipment, the visit may be treated as a late cancellation and charged accordingly.

7.4 The Company may cancel or change a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, illness, or operational issues. In such cases, the Company will offer an alternative appointment or a refund of any pre-paid fees for the affected visit.

8. Service Quality and Complaints

8.1 The Company aims to provide Services with reasonable care and skill in accordance with industry standards. The Client is encouraged to inspect the work as soon as reasonably practicable after each visit.

8.2 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 24 hours of the visit, giving clear details of the issue. This allows the Company an opportunity to investigate and, where appropriate, to rectify the matter.

8.3 Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer a credit against future Services. This will be the Client's sole and exclusive remedy in respect of the issue complained of, unless otherwise required by law.

9. Liability and Exclusions

9.1 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

9.2 Subject to the above, the Company's total liability to the Client arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total fees paid by the Client for the specific visit or series of visits during which the event giving rise to the liability occurred.

9.3 The Company will not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

9.4 The Company accepts no liability for pre-existing damage, fair wear and tear, or deterioration arising from normal use of the Premises, furnishings, or fixtures.

9.5 The Client is responsible for ensuring that any special materials, surfaces, or items that require specific cleaning products or methods are brought to the attention of the Company prior to the commencement of the Services. The Company will not be liable for damage caused where the Client has failed to provide such information.

10. Insurance

The Company maintains appropriate insurance policies in respect of public liability and, where applicable, employer's liability, in accordance with UK law and industry norms. Evidence of insurance can be provided to the Client upon reasonable request.

11. Health, Safety, and Conduct

11.1 The Company and its Operatives will comply with applicable health and safety regulations when providing the Services.

11.2 Operatives must not be asked to undertake any work that is unsafe, illegal, or outside the scope of ordinary cleaning activities, including lifting excessively heavy objects, operating unsafe equipment, or working at unprotected heights.

11.3 The Company expects all Clients and their representatives to treat Operatives with courtesy and respect. The Company reserves the right to withdraw Services where it reasonably believes that Operatives are being subjected to harassment, abuse, or unsafe conditions.

12. Waste Regulations and Disposal

12.1 The Company will handle general household and office waste generated during cleaning in accordance with relevant UK waste regulations.

12.2 The Company is not a licensed carrier of hazardous or regulated waste. Operatives must not be asked to remove or dispose of substances such as chemicals, paint, clinical waste, asbestos, or electrical appliances that fall within special waste categories.

12.3 The Client is responsible for providing appropriate bins and waste disposal facilities at the Premises. Where the Client requests removal of waste from the Premises, this must be agreed in advance and may be subject to additional charges and restrictions.

13. Personal Data and Privacy

The Company will collect and process personal data about the Client and, where relevant, their representatives for the purpose of managing bookings, delivering Services, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection legislation and the Company's privacy practices as communicated separately.

14. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, industrial disputes, or interruption of utilities.

15. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or its business operations. The version of the Terms and Conditions in force at the time of the Client's booking will apply to that booking. For ongoing services, the Company will notify the Client of any material changes in advance.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except that consumers residing elsewhere in the United Kingdom may also bring proceedings in their local courts where required by mandatory consumer protection laws.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

17.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services, provided that this does not materially affect the Client's rights.

17.4 These Terms and Conditions, together with any booking confirmation or service agreement, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, communications, or representations, whether oral or written, relating to the same subject matter.